FAQ

Where is Hotel Delfino?

Hotel Delfino is directly on the sandy beach at Procchio, 10 km from Portoferraio. Procchio is a small town with everything you need: post office, pharmacy, bank, tobacconist, newsagent, supermarket, bars, restaurants and shops.

How do I reach you?

From Portoferraio, take the road towards Marciana or Marciana Marina. After about 10 kilometres you reach Procchio. In the centre of the village you will see a petrol station on your left; just past it, on your right, is the main entrance to Hotel Delfino.

Is the hotel inside the restricted traffic zone (ZTL)?

Yes. All our guests are entitled to drive through the restricted traffic zone, from the day they arrive until the day they leave. Just give us your number plate at reception.

Where are the Stenella rooms?

Our Stenella rooms are 50 metres from the main hotel building, on the same pedestrian street.

Where are the Dependance rooms?

Our Dependance rooms are in the hotel garden.

Is the hotel near the sea?

We are on the sea, in the Gulf of Procchio.

What kind of beach does the Gulf of Procchio have?

The Gulf of Procchio has a golden sand beach that suits families, with water that stays shallow for several metres out.

Do you have a beach service?

Yes. Included in the price of your stay*, we offer the beach service at the Il Delfino beach club (first three rows excluded), a few steps from the hotel, in the middle of the fine sandy beach of the Gulf of Procchio.

The beach service runs from 10:00 on the day you arrive until 19:00 on the day before you leave. On the day of departure the beach service is chargeable. The sun loungers do not have a sunshade.

*direct bookings only, not bookings made through Booking.com or Airbnb.

Can I request the front row for the beach service?

The first three rows of umbrellas cannot be requested, not even for a supplement: they are already reserved for the beach club's private customers.

What facilities are there at your beach club?

As well as the umbrella and sun loungers, the beach club has private cabins, changing rooms, hot and cold showers, a foot wash, private toilets, facilities for disabled guests, storage for inflatables, and a shaded reading corner.

Do you accept pets?

Our property as a whole — the main building, the Dependance and La Stenella — cannot accommodate pets of any size. The same applies at our beach club.

What board arrangements does your restaurant offer?

In our restaurant we serve:

Buffet breakfast with a variety of sweet and savoury dishes, fresh fruit and a self-service coffee bar. Dinner with a starter and dessert served at the table, and a three-choice menu. One traditional dinner a week.

You can choose between two options: bed and breakfast, or half board (breakfast and dinner, drinks excluded). Self-catering is also available in the apartments.

Do you offer full board?

No. We offer half board, which is breakfast and dinner.

Can I have lunch in the hotel restaurant?

Our restaurant is closed at lunchtime. You can have lunch at our snack bar inside the Il Delfino beach club, which serves cold dishes, salads, sandwiches, fruit salads, ice creams and so on. Alternatively, next to the beach club, the seafront restaurant Dolphin Bay is open for lunch and dinner and gives our guests a 10% discount.

Is the Hotel Delfino restaurant indoors or outdoors?

Our restaurant is inside the hotel, in an air-conditioned room.

If I don't use a booked service on some days — breakfast, dinner or the beach service — is it deducted from the cost of my stay?

Services booked at the time of reservation and not used cannot be refunded.

Is your kitchen equipped for food intolerances?

We do not have a specialised kitchen for vegetarians, vegans, coeliacs, or guests with lactose or gluten intolerance, or other intolerances and allergies such as garlic, onion or parsley.

What is included for babies?

For babies in a cot or travel bed, meals are included on the same board arrangement as the parents (half board). We have a menu for babies. We cannot guarantee meals that are not on the baby menu.

Fresh milk at breakfast and warm milk 24 hours a day. A high chair, bib, cutlery and plastic beakers are available. A bed rail on request.

Do you have an entertainment programme?

No, we do not offer this.

Do you have a swimming pool?

No, we do not have one.

Do you provide beach towels?

No, we do not provide them.

Do you have a porter service or luggage trolleys?

No, we do not have them.

Do you have a shuttle service?

No, we do not offer this. We suggest the bus service, or car and scooter hire near the hotel, or a private taxi.

Do you have parking?

Yes. Private parking for cars and motorbikes is included in the services for our guests. The parking is uncovered.

What is nearby?

Centre of Procchio: 50 m Portoferraio: 10 km Airport: 4 km Pharmacy: 250 m Bank / bureau de change: 150 m Post office: 250 m Hospital: 10 km

Do you have a ferry discount?

Yes. Among the services included for our guests*, we provide a 10% discount code for booking the Piombino–Portoferraio return ferry online with Moby and Toremar.

*direct bookings only, not bookings made through Booking.com or Airbnb.

When will I receive my ferry discount code?

Guests who have booked directly receive a link with the discount code already applied, once we have received the deposit.

Do you accept cheques?

We do not accept payment by cheque. Payment methods accepted for the balance: cash, bank transfer, debit card and Visa or Mastercard credit card.

How is a booking confirmed?

By paying a deposit of 20% of the total booking.

What time is check-in?

For hotel rooms and La Stenella, check-in is from 15:00. For the Dependance, the apartments and the Exclusive rooms, check-in is from 16:00. If your room is ready earlier, we will be glad to let you in.

What time is check-out?

Check-out is by 10:00 for all rooms.

What are your contact details?

Telephone: +39 0565 907455 WhatsApp: +39 0565 907455 Email: info@hoteldelfinoelba.com Website: www.hoteldelfino-elba.com

Are sheets and towels included?

Yes, bed linen and bath towels are among the included services.

How often are the sheets changed?

Bed linen is changed once during the week. An extra change is available for a supplement.

How often are the towels changed?

Towels are changed up to twice a week. An extra change is available for a supplement.

How much does an extra towel change cost?

Bidet towel: €2.00 Face towel: €2.00 Shower towel: €3.00

How much does an extra change of sheets cost?

A full extra change of bed linen is €8.00.