
During the season the hotel serves breakfast and dinner only: the board arrangement is half board. The restaurant is closed at lunchtime.
From 22 April to the end of May
From the end of May to the end of the season
Your stay ends with breakfast on the day of departure.
Services not used, in particular meals not taken and the beach service, are not refundable.
Payment methods accepted for the balance: cash, bank transfer, debit card and Visa or Mastercard credit card.
We do not accept payment by cheque.
REDUCTIONS: applicable to the third and fourth bed in a single room:
INFANTS AND CHILDREN:
For infants in a cot or travel bed, meals are included on the same board arrangement as the parents (half board).
We have a menu dedicated to babies.
We cannot guarantee meals that are not on the baby menu.
Fresh milk at breakfast and warm milk 24 hours a day.
High chair, bib, cutlery and plastic beakers available.
Bed rail on request.
SPECIAL DIETS:
For your food safety, Hotel Delfino accepts no responsibility in the event of contamination, and no dish will be altered.
Our kitchen is not equipped for coeliac disease, veganism, lactose or gluten intolerance, or for specific allergies and intolerances such as garlic, onion or parsley. We do not have separate preparation areas, certified procedures against cross-contamination or staff trained in this field.
If you have a dietary requirement, write to us before you book: we will tell you precisely what we can and cannot offer, so that you can decide in advance. Many guests with particular requirements stay with us on a bed & breakfast basis and eat out in the evening.
SUPPLEMENTS:
Extra meal: €30.00 per meal per person per day, drinks excluded, for guests booking bed & breakfast or the apartment formula.
BEACH SERVICE INCLUDED IN THE RATE ***
One beach umbrella and two sun loungers per room at our own beach club "il Delfino", next to the hotel on the fine sandy bay of the Gulf of Procchio, from 22 May.
As this is a complimentary service, please note that the first three rows are not available and that the spot allocated to you cannot always be guaranteed if it is left unused. To avoid any misunderstanding, we ask you to confirm with the beach club manager whether you will be using the beach service. Extra umbrellas and sun loungers, subject to availability, can be booked at an agreed rate.
The sun loungers do not have a sunshade.
On the day of departure the beach service is chargeable.
We do not provide beach towels.
*** direct bookings only, not bookings made through Booking.com or Airbnb.
Not included in the apartment formula.
The main hotel building has three levels:
Ground floor: reception and restaurant First floor: rooms Second floor: rooms There is no porter, and the lift goes as far as the first floor.
La Stenella has two levels:
Ground floor: quadruple rooms with patio and a double room with small patio First floor: triple rooms and double rooms without balcony There is no porter and no lift.
The new dependance and apartment area has two levels:
Ground floor: double dependance rooms and studio apartment, both with garden space First floor: double dependance room, studio apartment and three-room apartment, all with balcony There is no porter and no lift.
HOTEL, APARTMENTS & STENELLA — INFORMATION:
INCLUDED SERVICES:
*** direct bookings only, not bookings made through Booking.com or Airbnb.
In our restaurant we offer, from the end of May:
From 22 April to the end of May we offer:
DEPOSITS AND CANCELLATIONS
A deposit of approximately 20% of the total cost of the stay is required at the time of booking.
Our cancellation policy follows Article 1385 of the Italian Civil Code.
Changes to the dates of your stay
A request to change dates is treated in all respects as a change to the original booking and is not a right of the guest.
A guest's inability to take up the stay on the dates booked does not automatically create a right to transfer the sums paid to a future stay.
Illness, injury and personal circumstances
Illness, injury, hospital admission, health problems, work commitments, family problems or other personal circumstances affecting the guest or those travelling with them, even if sudden and documented, do not automatically create a right to free cancellation, to a refund or to a change of dates.
Weather conditions and force majeure
Hotel Delfino does not grant reductions, refunds or discounts in the event of adverse natural events such as heavy rain, rough seas, wind, cloudbursts, exceptional weather phenomena or other causes of force majeure.
Such events are outside the will and the control of the property and do not give rise to any right to compensation, reduction or special arrangement.
Technical faults, maintenance and the natural environment
The management undertakes to ensure that all services work properly and that rooms and common areas are kept clean and hygienic to the highest standard.
Any technical faults (air conditioning, lifts, internet lines and so on) or the occasional presence of insects or small animals (ants, mosquitoes and so on), due to the natural setting, do not give rise to any right to a refund or compensation.
In such cases the property will promptly carry out the necessary maintenance or cleaning and, where possible, offer alternative solutions to reduce the inconvenience.
Dynamic pricing policy
Our room rates are dynamic and may change over time according to availability, period, demand and operating conditions.
The price confirmed at the time of booking is final and guaranteed for the whole stay and is not subject to change, even if rates subsequently go up or down.
Any difference compared with rates displayed at a later time, online or through other sales channels, does not give rise to any right to a refund or price adjustment.
